Fundraising and Administration Coordinator

Organization Overview:

Amref Health Africa is Africa’s leading health non-profit organization. Africa-led and Africa-based, we have been headquartered in Nairobi, Kenya since our founding in 1957. We partner with communities in over 35 countries reaching more than 7.8 million people to sustainably strengthen fragile health systems so that improvements in access to life-saving health care can last for generations to come. In addition to 8 country offices in Africa, Amref has 10 offices in Europe and North America supporting our wide array of programs in Africa through project management, revenue generation and generating awareness. Amref Health Africa in Canada celebrates its 50th anniversary in 2024.

Our Vision:

Lasting health change in Africa.

Our Mission:

To increase sustainable health access to communities in Africa through solutions in human resources for health, health service delivery, and investments in health.

Our Values:

• Integrity: Demonstrating high ethical standards in all our dealings.
• Quality: Ensuring excellence is core to our planning and execution.
• Ubuntu: Embracing compassion based on our fundamental shared humanity.
• Leadership: Amref Health Africa embraces a culture of leadership as an attitude rather than a role internally while taking industry leadership externally.

Position Summary

The Fundraising and Administration Coordinator will be integral in increasing the capacity of Amref’s fundraising efforts by working across the organization to deepen donor relationships and secure donations. This includes supporting fundraising events, engaging and stewarding donors, and tracking and maintaining donor data. The Fundraising and Administration Coordination will also play a key role in working with the Executive Director to support Board engagement and governance activities, as well as oversee an array of administrative tasks of the organization. This position requires working in a fast-paced environment to meet the needs of multiple departments. Collaboration, organization, and attention to detail are essential attributes to possess. While a background in fundraising is an asset, applicants that have demonstrated successful work experience in other industries with transferable skills will be considered.

Fundraising (60%)

• Support various activities across marketing and fundraising, including donor stewardship, maintenance of donor database, administration of donor records, and tax receipt and donation processing.
• Manages donor data, inclusive of donation entry, relationship mapping data, and donor interactions.
• Creates and manages donor records and individual donor pledges, including payment reminders.
• Continuously updates donor contact records with relationship-related information, e.g. event attendance, upcoming meetings, strategic priorities.
• Enters and codes all donations into our database from various sources (Canada Helps, cheques, wire transfers, campaigns, etc.), and reconciles with Finance team.
• Actively monitors donation platforms to ensure donations are properly processed.
• Tracks expired credit cards for recurring donations and coordinates credit card updates.
• Gather content (metrics, testimonials, and pictures) to assist with the research and writing of donor proposals and stewardship reports.
• Act as the first point of contact for phone and email communication – directly engaging with donors to provide an exceptional donor experience.
• Support the execution of fundraising programs and events, including annual signature events, donor receptions, and direct mail campaigns.
• Facilitate monthly reconciliation processes in collaboration with the finance department.
• Prepare and distribute briefing notes and packages for donor meetings among internal and external stakeholders.
• Support the Director of Philanthropy in executing marketing and fundraising activities related to direct marketing, digital marketing, and relational fundraising.

Administration (40%)

• Provide logistical support for the Board of Directors and committees, including scheduling meetings, preparing reports and meeting packages, minute-taking, document management and record-keeping.
• Provide administrative support to the Executive Director as required, including booking travel arrangements, recruitment activities, general project management, drafting internal communications, etc.
• Serve as the main contact for organizational vendors and suppliers, ensuring that processes and records are up to date.
• Serve as the first line of contact for all facility related contacts.
• Train new staff and volunteers on relevant office systems, including phone and digital correspondences, inventory management, and Sharepoint filing.
• In collaboration with the Director of Finance, organize all pertinent records and documents for annual independent audit.
• Ensure organizational administration is addressed, including managing incoming mail at the office location and deliveries.
• Manage procurement of goods and services to support operations, including office supplies, as required.
• Maintain the filing system in the office for payables, receivables, and corporate documentation.
• Assist the Finance Director with the administrative duties for grant management relating to finance.
• Managing the coordination of workshops/meeting for grants.
• Assisting with meeting notes related to grants/partnership meetings.

Education, Experience, and Skills

• College or University degree.
• 1-3 years of related fundraising experience is an asset.
• Previous experience in customer service is an asset
• Strong communication and interpersonal skills to interact effectively with stakeholders at all levels.
• Excellent writing, proofreading, and editing skills.
• Demonstrates excellent problem-solving and decision making.
• Able to work collaboratively in a dynamic and entrepreneurial environment.
• Highly organized with strong attention to detail.
• Able to work independently, coordinate multiple projects, and manage timelines.
• Willingness to learn new skills and technology platforms.
• Proficiency in Microsoft Office Suite.
• Experience with donor databases or customer data management, is an asset.