Emergency Support Services Responder

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. We are committed to having an accessible, diverse, inclusive, and barrier-free working environment.  

Emergency Management Teams across Canada are looking for volunteers to be a part of their mission. Because of our wide-reaching network of highly trained volunteers, Canadians who have found themselves impacted by disasters big and small, are able to turn to the Canadian Red Cross for relief and support. 

As a volunteer in this role, you will: 

• Respond to alerts to support local and provincial responses, in-person or virtually, depending on needs. 
• Fully assess those impacted by the emergency to evaluate their needs immediately following the event; complete documentation and ensure the appropriate supports are provided, such as shelter, food, and comfort. 
• Support the recovery of impacted individuals by providing referrals to partner agencies and other community-based assistance.  
• Through the course of your work as an ESS volunteer, you will not only assist during times of a smaller disaster and emergency, but you will also help people to be better prepared, better connected, and more resilient when emergencies happen. 

You bring these essential talents: 

• Commitment: To the Fundamental Principles of the Red Cross Movement and the core competencies of team excellence, service excellence and accountability. 
• Customer service skills: Empathetic and dedicated to supporting those affected by emergencies. Respond decisively, remain focused and can shift priorities quickly as needed. 
• Communication skills: Utilize active listening, care and the ability to clearly communicate your understanding when dealing with complex situations. 
• Computer skills and attention to detail: Basic/intermediate skills will be necessary for training and responses. Accuracy when inputting sensitive information. 
• Flexibility and dependability: Ability to respond to alerts during traditional and non-traditional hours may be required. This can include late nights or weekends, depending on the event. 
• Teamwork values: Assist your team members, respect diversity, and be willing to build relationships. 

A satisfactory Enhanced Police Information Check or equivalent is mandatory for all personnel volunteering or working with the Red Cross. ESS training completion is a requirement for this volunteer opportunity. 

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